Terms of Service

SHORT TERM RENTAL USAGE AGREEMENT

Thank you for booking your reservation.

Please make sure you read the following terms and conditions listed on this document as this will be an evidence of your acceptance and acknowledge to the Terms and Conditions for your rental, and you understand and agree to the following rules and policies:

1. Reservations are only considered confirmed after the following:
2. Must have a confirmation number.
3. Reservation must have a deposit on booking and final payment must be received.
4. An online check-in mut be made and check-in instructions received

The person making the reservation acknowledges the terms and conditions of the booking and on behalf of all persons included on the booking form, including those that are replaced or added later.

Check in and Check out: The check-in time is 4PM and checkout at 10AM. The guests will find property available from this time and should not leave after 10AM. Failure to do so can result in a late check out fee. Guest should do a walk through as soon as they enter the property and contact property management immediately with any complaints or concerns so we can do our best to cure it and accommodate all requests. Check-in instructions will be sent 5 days prior to arrival.

1. Early check-in and Late checkout: Guests should contact property management 24 hours prior to arrival, or departure, to request early check-in or late checkout. Property management will confirm depending on availability and, if possible, charge between $35.00 (thirty five dollars) and $125 (one hundred and twenty five dollars) fee, depending on the size and location of the property. In case you have not vacated the property when the cleaning staff arrives, you will automatically pay a checkout fee.
2. Maintenance and Damages: Property is continuously inspected to ensure it is clean and in good repair. Guest must provide notice of any problems within 24 hours of check-in to info@namaihospitality.com. Certain items are provided as convenience to the guest such as internet, gaming systems, cable tv, telephone, etc. These are provided by third party vendors who operate their own schedules and we can't be responsible for any outage and no refunds or compensation will be granted for not having access. Temporarily interrupted utility services, bugs, noise, construction and other similar complaints will be also addressed but we can't be liable for such faults.
3. Cleaning: Checkout cleaning is included and there is no daily maid service, unless arranged and paid to the management company. Guests must leave the property reasonably clean and in orderly condition. You will be expected to empty full trash bins and dispose of garbage bags in the appropriate compactor (varies per communities). Guests will be charged up to US$ 250.00 (two hundred and fifty dollars) for excessive trash and damages and stolen items.
4. Bed bugs: The property has been inspected to ensure no bed bugs are present and guests have 24 hours to report any issues. Any report of bed bugs after 24 hours of is presumed to have been caused by the Guest unless the Guest provides clear and convincing proof otherwise. Guests must vacate the property immediately, with no option for relocation, without refund and pay for treatment to remove the bed bugs.
5. Maximum occupancy: Guests must be at least 21 years old and must ensure compliance with occupancy terms by all the Guest's party. Maximum occupancy includes infants and children and guests not complying with this rule may be requested to leave the property with no refund.
6. Pool: In case your property has a pool, running at pool area and diving are prohibited. Children, of any age, are not allowed in the pool area without supervision. Pools have safety netting and should be used at all times. Some pools can be heated when requested for a minimum of 2 days and cost is $35.00 per day. Pools can take up to 24 hours to reach maximum temperature and may not heat to the guest's desired temperature during colder weather. There are no refunds for dissatisfaction with pool heat.
7. Smoking and Vaping: Smoking and vaping are prohibited on the Property and a $500.00 (five hundred dollars) penalty will be applied if you do it.
8. Pets: Pets are not allowed unless specifically authorized by UNE Homes, in writing, and payment of a pet fee of US$ 200 (two hundred dollars). Service animals may be accepted if provided a written request for reasonable accommodation is made at the time of reservation. Penalty of US$ 500.00 (five hundred dollars) is applied for those not complying with this rule.
9. Noise. Excessive noise at a level that disturbs the neighbors is prohibited. Compliance with Code-Enforced quiet hours of 10PM-8AM is required and if non-compliant may cause removal from the property.
10. Risk of Loss: Each Party shall be responsible for loss, damage or injury caused by his/her/its own negligence or willful conduct, or concerning guest, also caused by members of guest's party and guest's licenses & invitees. Each party must carry appropriate insurance. Property management or property owners do not accept any liability or responsibility for any injury caused as a result of the use of the property, pool or clubhouse.
11. Lost or Stolen items: Property management is not responsible for any lost or stolen personal items inside the property. Guest also agrees that personal items left at the end of the rental shall be deemed abandoned if good faith attempt to return it fails.
12. Wildlife and Pests: Please be aware that some of the properties are located in regions known for its natural surroundings—including lakes, ponds, and conservation areas—which are home to a variety of wildlife. Common animals in the area may include raccoons, lizards, toads, snakes, lovebugs, armadillos, deer, and alligators. Caution is advised when outdoors, particularly near wooded areas or bodies of water. Insects and pests such as ants, mosquitoes, spiders, wasps, bees, and water bugs are also common in this environment. While the property is serviced regularly by a professional pest control company, we cannot guarantee that guests will not encounter pests or wildlife during their stay. No refunds or compensation will be issued for sightings of wildlife or pests. If you experience a pest or wildlife issue inside or around the property, please notify us as soon as possible and we will make every reasonable effort to address the situation promptly.
13. Emergency: Our Emergency line is available 24 hours a day, 7 days a week. We consider emergencies:
14. No power or water to the entire home
15. Locked out of the home
16. Serious leaking that may cause flood
17. Any situation that may cause damage to the home or to the guest

If your call is not for one of these situations, it will be answered and request addressed, in the next day, during business hours

1. Damage deposit: A refundable damage deposit or credit-card pre-authorization is required at the time of reservation. This deposit will be released after guest checkout if no damages occur to the home. However, if the guest is booking via an agent or platform that already provides deposit insurance, the deposit requirement may be waived. The amount of the deposit varies depending on the property. A report will be sent to the guest before any amount of the deposit is debited.
2. Taxes: Rates are subject to local and state taxes implied by the state and is included on the total amount paid by the guest. Percentages may vary by county locations.
3. Cancelation and changes: In the event of unforeseen circumstances, cancellation must be notified in writing by the party leader whose name appears on the booking form. If the guest is booking via an agent or platform, the cancellation policy applicable will be the one provided by the booking platform. Please refer to the terms and conditions of the specific booking platform for details regarding cancellation policies. If the guest cancels 15+ days before arrival, they will receive a full refund. However, if the cancellation occurs within 15 days of arrival, the full amount of the rental is nonrefundable. No refunds will be provided for early departures or no-shows. In the event that the rental property becomes unavailable due to unforeseen damage or circumstances beyond property management's control, we will endeavor to offer alternative accommodation. If this is not possible, a full refund of all money paid will be provided, which will constitute the limit of the company's liability.
4. Force Majeure: No liability can be accepted, or refunds given for events, which are 'force majeure'. These include, but are not limited to war, threat of war, riots, civil commotion, terrorist activities, industrial disputes, technical difficulties with transportation, natural or nuclear disaster, fire, adverse weather conditions or other events outside our control.
5. Privacy Policy: All client information is kept in-house, strictly confidential and it is not shared with outside parties except to extent necessary to complete a reservation or service purchase request. We may use your phone and email to contact you, send out surveys, promotional offers and newsletters, if requested. The website uses a feature called a cookie and you may set your web browser to notify you when you receive a cookie.

I HEREBY CERTIFY THAT ALL INFORMATION GIVEN BY ME ARE TRUE AND COMPLETE TO THE BEST OF MY KNOWLEDGE, AND I FULLY UNDERSTAND AND AGREE TO FOLLOW WITH ALL TERMS AND CONDITIONS OF THIS AGREEMENT.

Exhibit A: RENTAL RULES

Throughout the Rental Period, the Guest shall, and shall ensure that the Rental Party and any Visitors to the Rental Unit shall:

1. Maintain the Rental Unit at all times in a good and tidy condition.
2. Not smoke inside the Rental Unit and shall dispose of any cigarette butts outside of the Rental Unit in a safe manner.
3. Not cause or create a nuisance or otherwise interfere with the quiet enjoyment of other occupants of the building in which the Rental Unit is located.
4. Not bring pets or other animals into the Rental Unit without the express advanced consent of The Host.
5. Not move or rearrange any furniture or appliances inside of the Rental Unit.
6. Comply with all Applicable Laws.
7. Leave the Rental Unit in the same condition of cleanliness in which they found it.